Reseller terms

Version 2 · Updated on

These Terms govern the resale of temporary numbers through the API operated by Ativa SMS ("Ativa SMS") at ativasms.store. They supplement the Terms of use, which remain applicable, and the Privacy policy. Accepting these Terms is a condition of API access.

1. Access and responsibility for customers

  • To request access, create an account and use Resell numbers in the dashboard profile menu. Ativa SMS grants API access. Once approved, resellers create and manage their keys in the dashboard.
  • Resellers sell numbers on their own websites or apps and are responsible for their customers and their use of those numbers, including sales information, customer support and data handling.
  • Numbers are temporary and can only receive SMS within the stated time limit. They are not phone lines owned by the reseller or customer and should not be used for accounts that may need to be recovered later.

2. Prohibited uses and suspension

You may not resell or use numbers for:

  • banks, digital wallets, crypto services, loans or GovBr; the API rejects blocked services;
  • fraud, scams, spam, harassment, impersonation or any crime;
  • breaches of third-party rules, limits or terms, including bulk account creation.

In response to abuse or a complaint, Ativa SMS may at any time suspend a key or the reseller's access, or block a customer identified by cliente_ref. Other measures set out in the Terms of use also apply.

3. Balance, pricing and top-ups

  • The API uses a prepaid balance and does not offer credit. Top up on the website in your account's currency under the Terms of use.
  • The API quotes the price at the time of purchase. preco_centavos is the amount deducted from the reseller's balance; preco_site_centavos is the website's reference price. Amounts are integer cents in the currency specified by moeda.
  • Prices may change without notice. Resellers must send preco_maximo_centavos; purchases are rejected when the current price exceeds it. Resellers are responsible for the prices and conditions they offer their customers.

4. SMS delivery, cancellation, replacement and refunds

  • SMS delivery and acceptance of a number by another service are not guaranteed. Customers must request the code in the destination app or website.
  • If no SMS arrives within the number's time limit, the amount is automatically refunded to the balance under the website's rules. Cancelling before an SMS arrives also refunds the amount, subject to the earliest cancellation time in cancelavel_em.
  • Replacing a number closes and refunds the previous number, then attempts to buy another for the same service and country. If that purchase fails after closure, the previous number stays closed and refunded.
  • Once a code arrives, cancellation and replacement are unavailable and there is no refund. Completing a number with a received code closes it without a refund. A block or ban by another service does not entitle you to a refund.

5. Usage limits

The API limits requests, purchases, numbers waiting for SMS and attempts without a code, both per account and per cliente_ref. Limits can be adjusted for each reseller and are described in the documentation and dashboard. Resellers must respect these limits and API responses, including wait instructions when provided.

6. Personal data and security

  • Resellers must not send their customers' personal data to the API, including names, email addresses, personal phone numbers or national identifiers. Use only an anonymous cliente_ref that does not identify the person.
  • Resellers are the data controllers for their own customers' personal data and are responsible for applicable obligations under Brazil's LGPD, including notices, lawful grounds, security and data subject requests.
  • Resellers are responsible for protecting API keys and webhook secrets. Keys belong only on the server, never in a customer's browser or app. If a key is exposed, revoke it and create another; if a webhook secret is exposed, generate a new one and update your server's verification.

7. Test mode

Test keys use fictional balances, numbers and codes, with no real charges or monetary value. Test funds cannot be withdrawn, transferred or converted into real funds. Test data and usage counts are separate from live data; the two kinds of key are not interchangeable.

8. Changes to these Terms

We may update these Terms, assigning a new version and date to each update. For significant changes, we will notify you by email or on the website before they take effect, as set out in the Terms of use.

9. Governing law and contact

These Terms are governed by Brazilian law and by the governing-law and rights provisions in the Terms of use.

Questions, access requests or complaints: contato@ativasms.store.

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